Frequently asked questions

What is JioMoney? 

JioMoney is a safe and secure way of making digital payments across physical and online channels. You can make instant bill payments, do mobile/DTH recharges, pay at thousands of online & physical stores and transfer money to other people or bank accounts. You can link your cards and bank accounts with JioMoney.

What are the benefits of using JioMoney? 

By registering for JioMoney, you would gain access to a variety of services, which include: Secure cash-free transactions anytime from anywhere Securely store all your credit/debit cards and bank accounts for convenient and faster payments Make in-store and online payments across a variety of merchants Transfer funds to other JioMoney users and to bank accounts Pay bills and recharge mobile/DTH using a single app Get great offers, deals and coupons from top brands and also from your neighbourhood stores

How do I change my JioMoney profile information like name, address, etc.?

You can update your profile information from the Account Settings (top right corner in Android & bottom drawer in iOS) on the JioMoney app. For changing information like phone number, address etc., you need to upload relevant documents in JioMoney app

Who can sign up for JioMoney?

Any customer with a valid mobile number, registered with any telecom operator can sign up with JioMoney.

Who is eligible to hold a JioMoney Account?  

Any person aged above 10 years is eligible to hold a JioMoney account

How do I contact JioMoney?

You can give us feedback from your JioMoney app itself. Just click on the JioMoney icon on the top-right corner in your app and then select Report Issue . Alternatively, you can also contact the JioMoney customer care at 1800-891-9999 (toll-free) or write to

Is my money safe if I lose my phone?

Even if you lose your phone, your money is 100% safe. Nobody can access your JioMoney account, since only you can do so through your password and 4-digit mPIN. JioMoney locks your account for your own safety after 3 consecutive incorrect mPIN attempts. If you suspect unauthorized activity in your account, you can also suspend your JioMoney account and block payments by calling our customer service at 1800-891-9999 (toll-free) or write to