Consumer Terms & Conditions

As a Customer you may open a Jio Money account and avail Jio Money Services by accepting and subscribing the following terms and conditions either by (i) clicking on I Agree button at the end of the application form on the (Website); or (ii) physically executing the application form. Your acceptance of these terms and conditions shall be unconditional and without any limitation or qualification.

You also declare that, the information provided and/or self-certified copies of KYC documents submitted for registration and opening of Jio Money account, Jio Money Wallet and Payment Bank Account, are correct and valid and the same shall vest with RPSL and the Payment Bank Entity, as the case may be. You confirm and consent that the documents provided herein may be used by RPSL and/ or Payment Bank Entity to ensure compliance with all relevant and applicable regulatory & KYC requirements.

  • 1.      DEFINTIONS
  •        i.        RPSL Reliance Payment Solutions Limited, a company incorporated in India having its registered office at Court House, LT Marg, Mumbai is a regulated entity and holds the license to issue semi-closed Prepaid Instruments.

          ii.        Consumer Application Form/ CAF shall mean the form to be completed by the Applicant, signed and to be submitted along with supporting documents, either online or on the mobile application or physically at Agent locations and/or such other locations, for availing the Jio Money Services.

         iii.        Applicant shall mean you, an individual person above the age of 10 (ten) years, using an operational mobile phone connection, who applies either on his own or approaches Agents locations and/or such other locations, for availing the Jio Money Services.

         iv.        KYC Guidelines of KYC shall mean the Know Your Customer (KYC) guidelines as set forth by the regulators.

          v.        Full KYC Account shall mean a Jio Money Account operated as per the prescribed regulatory limits for which the applicant has provided valid Proof of Identity, Proof of Address and relevant KYC details as per the KYC guidelines issued by the regulator.

         vi.        Low KYC Account shall mean a Jio Money Account operated as per the prescribed regulatory limits set forth by the regulator and for which the Applicant has only submitted his name, date of birth and mobile number.

        vii.        Consumer shall mean an Applicant who, upon submission of the CAF and upon completion of necessary formalities, is found to be eligible by RPSL as per RBI Guidelines, to avail the Jio Money Services and has opened a Jio Money Account.

        viii.        Jio Money Wallet shall mean the holder of all instruments either issued by RPSL or other instruments added by the Consumer. The wallet can be accessed through the Jio Money mobile application, on or any other channel facilitated & permitted by RPSL.

         ix.        Jio Money Account shall mean a prepaid account either Low or Full KYC opened in the name of the Consumer in order to enable the Consumers to avail the Jio Money Services on their mobile phones and other channels, in compliance with the RBI Guidelines.

          x.        Mobile PIN/ MPIN shall mean a secret 4 digit numeric password that would enable the Consumer to secure access and operate their Mobile money Account.

         xi.        Jio Money Services or Services shall mean the prepaid and/or other services offered by RPSL by operation of the Jio Money Wallet and /or the Jio Money Account.

        xii.        Minor(s) shall mean an individual between the ages of 10 (ten) and 18 (eighteen) years.

  •     xiii.        Guidelines shall mean the applicable guidelines, regulations, notifications and instructions issued by RBI in relation to the operation of the Jio Money Account and Jio Money Services and shall include The Payment and Settlement Systems Act, 2007 & regulations made there under and Issuance and operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009, as amended from time to time.
  •    xiv.        Consumer Induced Transactions or Transactions shall mean those that have been initiated by the Consumer and/or the Consumer is the primary actor for the same.
  •     xv.        Payment Bank Entity shall mean any affiliate or group entity of RPSL to whom the payment bank license is or will be issued by the Reserve Bank of India.
  •    xvi.        Payment Bank Account shall mean any and all bank accounts opened by the Customer with the Payment Bank Entity excluding Jio Money Account.
  •    xvii.        "Merchant Establishment" shall mean and include physical merchants, remote merchants including e-commerce merchants and any other outlet who has been authorized by RPSL to accept payment using Jio Money Wallet and/ or Jio Money Account.
  •        i.        The Jio Money Services can only be availed by an individual who is above the age of 10 (ten) years. For Minors, only a Full KYC account shall be opened, for the same, the Minors Guardians consent, KYC details and documents must be submitted along with the corresponding details and upon such Minor becoming an adult upon reaching the age of 18 years, KYC documents of such person will replace the KYC documents of the guardian for continuation of the Jio Money Account.

          ii.        The Consumer must have an active mobile phone connection during the tenure of the Services provided. The Consumer shall immediately inform RPSL in writing in the event of any change, cancellation, termination or surrender of the mobile phone connection.

         iii.        The Consumer confirms that he/she does not hold any other Jio Money Account.

         iv.        The Consumer confirms that the Consumer is of sound mind.

          v.        The Consumer shall not use Jio Money Services for any purpose that might be construed as contrary or repugnant to any applicable law, public policy or for any purpose that is contrary to RPSL policy or might prejudice the goodwill of RPSL.

         vi.        The Consumer hereby authorises RPSL to provide Jio Money Services and open and maintain Jio Money Account.

        vii.        RPSL shall issue and operate the Jio Money Wallet and Jio Money Account and provide Jio Money Services in accordance with these Terms and Conditions and relevant Guidelines.

        viii.        The Consumer shall be provided with Jio Money Services associated with a low KYC Jio Money Account and within limits and restrictions as prescribed by regulations until the successful completion of KYC in accordance with RBI Guidelines. Upon successful completion of KYC verification the Consumer shall be able to avail Jio Money Services associated with a full KYC Account.

         ix.        For Consumers with a Full KYC Account, the Consumer shall promptly inform RPSL about any changes in his/her permanent and/or communication address and/or other relevant KYC details and provide the supporting KYC document(s) that RPSL may require from time to time.

          x.        To avail of the Jio Money Services from any dealer location, the Consumers are required to only approach the authorized retail dealers appointed by RPSL and having a brick and mortar shop displaying the requisite brands and logos of Jio Money Services.

         xi.        The Consumer shall be the sole and exclusive owner of the Mobile PIN and/or password and/or Card PIN. The Consumer shall accept sole responsibility for use, confidentiality and protection of the Mobile PIN and/or password and/or Card PIN. The Consumer shall not disclose the Mobile PIN and/or password and/or Card PIN to any other person and shall not respond to any unauthorized SMS/ e-mail/ phone call in which the Mobile PIN and/or password and/or Card PIN is asked for. RPSL shall, in no manner whatsoever, be held responsible or liable, if the Consumer incurs any loss as a result of the Mobile PIN and/or password and/or Card PIN being disclosed/ shared by the Consumer with any unauthorized persons or in any other manner whereby the security of the Mobile PIN and/or password and/or Card PIN is compromised.

        xii.        The Consumer shall not assign or transfer Jio Money Account or the Services.

        xiii.        The Consumer must ensure the availability of sufficient funds (including service Charges thereon, if any) in the Jio Money Account before initiating any Transaction.

       xiv.        The Consumer grants express authority to RPSL for processing the Transactions and instructions authenticated by providing the Mobile PIN and/or password and/or Card PIN.

        xv.        Any information submitted by the Consumer while using the Jio Money Services may be shared with third parties by RPSL, inter- alia, to facilitate the provision of Jio Money Services.

       xvi.        For Transactions conducted at Merchant Establishments and/ or dealer locations, the Consumer is responsible for satisfying himself with notifications that the Transactions have been successfully completed. RPSL will endeavour to inform Consumers of Transactions, however will not be held responsible for notifications not reaching the Consumer. Any amount transferred erroneously by the Consumer to any Merchant Establishment shall not be refunded to the Consumer by RPSL under any circumstance. RPSL shall not be liable for any unauthorized Transactions on the Jio Money Account.

       xvii.        The Consumer shall immediately call the Consumer call centre on the number listed on the Website and register a complaint and shall subsequently also register such complaint in writing or via email or using the form available online or via the form available within the mobile app or through a dealer in the event of any loss, and/or theft in/ of the mobile/mobile phone connection/physical Jio Money card. RPSL shall not be liable for any unauthorized Transactions on the Jio Money Account.

      xviii.        RPSL shall create an escrow account with a bank of its choosing in accordance with RBI Guidelines for maintaining the outstanding balances and creation of necessary charge on such balance in the escrow account, as may be required in relation to Jio Money Wallet in such escrow account. The Consumer upon signing of these Terms and Conditions agrees that the Consumer shall have no objection in this regard.

       xix.        The Consumer acknowledges that any information provided to RPSL with the intention of securing the Jio Money Account shall vest with RPSL (as the case may be), and may be used by RPSL, at its discretion, for any purpose consistent with any applicable law or regulation.

    Subject to applicable laws and any conditions imposed upon/ applicable to payment bank entity, the customer hereby unconditionally and irrevocably grants his consent for opening of a payment bank account with the payment bank entity and hereby permits rpsl to share all information, data, kyc documents including caf with the payment bank entity for opening of a payment bank account. the customer also acknowledges that such information, data, kyc documents and caf will be used by payment bank entity for compliance with applicable regulatory and kyc requirements.

  •     xx.        The Consumer understands that the funds loaded in the Jio Money Wallet will be utilized for the products/ services offered by Jio Money. Refund of funds loaded in the wallet will only be permitted in accordance with extant regulatory guidelines.



  •        i.        The Jio Money Wallet is issued to Consumers on an individual basis. No Consumer shall have more than one wallet in his/her name.

          ii.        Jio Money Account will be used only for transactions in Indian Rupees and not in any other foreign currency.

         iii.        No cash redemption or withdrawal from ATM machines is allowed from the Jio Money Account.

         iv.        RPSL makes no express or implied warranty, guarantee, representation or undertaking whatsoever regarding the Services, which are not expressly mentioned herein.

          v.        RPSL shall not be responsible for any acts or omissions of any third party including distributors/retailers/Merchants etc. with regard to Services which are not expressly authorized by RPSL.

         vi.        RPSL shall not be liable to the Consumer or any other person for any incorrect information provided by the Consumer to RPSL pertaining to Jio Money Services, any delays, loss of business, profit, revenue or goodwill, anticipated savings, damages, fees costs, expense, etc. or for any indirect or consequential loss, howsoever arising, on account of unavailability/usage of Jio Money Services or otherwise.

        vii.        RPSL shall not be responsible in any way for the products or services or for any site from any Merchant Establishment from which they are purchased, or for any charges, taxes or other duties relating to the Transactions. The Merchant Establishments are solely responsible for all information in relation to the products or services, for the products or services themselves and their supply and sale to the Consumer.  RPSL does not endorse, promote, champion or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using the Jio Money Account.

        viii.        Any dispute with or complaint against any Merchant Establishment must be directly resolved by the Consumer with the Merchant Establishment. It is clarified that neither RPSL shall be responsible or liable for any deficiency in goods and/or services purchased using Jio Money Account. This exclusion of liability shall apply even for goods and/or services made available by RPSL under promotional schemes. Consumer is instructed to satisfy itself regarding the quality, quantity and fitness of any good and/or service before purchasing the same.

         ix.        The Consumer explicitly agrees and consents that RPSL can share the Consumer data and the KYC documents collected by RPSL with RPSLs group companies and affiliates including with the Payment Bank Entity. Further, the Consumer confirms that it has no objection and hereby authorizes RPSL to share such Consumer Date including inter alia the certified copy of proof of identity and address provided to RPSL with RPSLs group companies and affiliates and these documents may be used by such entities to meet their KYC compliance requirements (including in connection with opening of any bank account by the Payment Bank Entity).

  • 4.      RESERVATIONS
  •        i.        The collection, verification, audit and maintenance of correct and updated Consumer information is a continuous process and RPSL reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC guidelines issued by the regulator.

          ii.        RPSL reserve the right to discontinue the Services and/or reject the CAF at any time at their sole discretion, if there are discrepancies in the information provided by the Consumer and the particulars provided by the Consumer in the KYC documents do not match the details mentioned in the CAF. In such cases, RPSL reserves the right to take appropriate action as it may deem fit and proper without incurring any liability in any manner whatsoever.

         iii.        RPSL reserves the right to suspend and/or discontinue the Jio Money Services or close the Jio Money Account, at any time, without giving prior intimation to the Consumer, for any one of the following reasons, including but not limited to:

    (a) any suspected violation of any rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of these Terms and Conditions or compliance with any applicable laws and regulations;

    (b) Any discrepancy or suspected discrepancy in the particular(s) or KYC documentation or CAF provided by the Consumer or the same being unsatisfactory to RPSL;

    (c) Combatting potential frauds, sabotage, wilful destruction, threat to national security or for any other force majeure reasons (more particularly detailed in Clause 11 hereof) etc;


    (d) Technical failure, modification, up gradation, variation, relocation, repair, maintenance and/ or any transmission deficiencies;

    (e) If the telecom service providers connection with which the Consumers Jio Money Account is linked ceases to be operational or in the Consumers possession or control on account of any reason whatsoever; and/ or

    (f) Ineligibility of the Consumer under any criteria as mandated by RPSL.

    However prior to such suspension/ discontinuance of the Jio Money Services, the Consumer, at the sole discretion of RPSL, shall be provided with the ability to transfer and/ or utilize the balances lying in the Jio Money Account.

         iv.        In the event of occurrence of Transactions that may be construed as dubious or undesirable, RPSL reserve the right to freeze operations in such Jio Money Accounts and /or close the Jio Money Account including reporting to authorities as may be required as per applicable regulations and as may be deemed fit and proper.

          v.        RPSL reserves the right to cancel the Transaction in case of any network failure. In case of network failure or for any other reason beyond the control of RPSL, there could be delay or failure to complete the Transaction. RPSL shall not be responsible for any kind of losses that may occur due to such delay of failure to complete Transactions.

         vi.        RPSL reserves the right to reject the CAF and any documents of the Consumer at its sole discretion. RPSL reserves the right to retain such CAF and documents and photographs submitted along with it.

        vii.        Subject to applicable laws, in case of NIL balance in Jio Money Account, the Customer may be entitled to request RSPL for closure of such Jio Money Account. However, it is clarified that in no event whatsoever, any amount from Jio Money Account shall be withdrawn, redeemed or retuned to the Consumer unless permitted by applicable laws.

  • 5.      CHARGES
  •        i.        Usage and operation of the Jio Money Account is subject to payment of service charges prescribed by RPSL on the Website and as set out on the Website ( from time to time. Charges shall be exclusive of service tax and educational cess.

          ii.        The Consumer unconditionally and irrevocably authorizes RPSL, to debit his / her Jio Money Account from time to time with an equivalent fee and Charges applicable for the issue and use of the Jio Money Account as and when required by RPSL.

  • 6.      LIMITS
  • The Transaction and the Transaction limits for the operation of Jio Money Account of the Consumers shall be set at the sole discretion of RPSL in accordance with the applicable Guidelines as amended from time to time. Such set Transactions and Transaction limits shall be communicated to the Consumers by posting on the Jio Money Website (


  • 8.       INDEMNITY
  •        i.        The Consumer shall be liable to RPSL for losses, expenses or damages and agree to indemnify, defend and hold harmless RPSL and /or the dealer harmless from any and all claims, losses, damages, liabilities, costs and expenses, including and without limitation legal fees and expenses arising out of or related to its use or misuse of Jio Money Services, violation of these terms and conditions or any breach of any representations, warranties and covenants made by the Consumer.

          ii.        The Consumer shall indemnify RPSL against any fraud or any loss or damage suffered by RPSL due to the failure on the part of the Consumer to communicate correct permanent or communication address and/or failure on the part of the Consumer to communicate any change/alteration in the said permanent or communication address.

  • 9.      CHANGE OF TERMS
  • The Terms and Conditions herein shall be subject to the notifications/guidelines issued by RBI, from time to time. Further, RPSL shall at their sole discretion, and with or without notice to the Consumer, alter, modify or amend these Terms and Conditions from time to time and the same shall be updated and displayed by RPSL on its Website ( The Customer is expected to keep himself/herself updated with the amendments to the Terms and Conditions. Any transaction done subsequent to the amendment of the Terms and Conditions will be considered as Customers acceptance of the amended Terms and Conditions. RPSL may modify, terminate and/or suspend Jio Money Services anytime with or without prior notice, due to any changes in internal policies, rules, regulations and laws set by relevant authorities/regulators.

  • If any part of these Terms and Conditions are adjudged illegal or inoperable for any reason, the same shall be severed from the remainder of this document and only that portion of this document that is specifically adjudged illegal or inoperable shall cease to govern the relationship between RPSL and the Consumer.

  • The Consumer agrees that he/she shall have no claims/rights of whatsoever nature in the intellectual property rights arising out of and in connection with Jio Money Account and Services thereto. The Consumer further undertakes that he/she shall not attempt to modify, alter, obscure, translate, disassemble, decompile or reverse engineer the software underlying mobile application or create any derivative product based on the software.

  • 12.    FORCE MAJEURE
  • RPSL shall inform the Consumer of the existence of a Force Majeure Event and shall consult together to find a mutually acceptable solution.

    Force Majeure Event means any event due to any cause beyond the reasonable control of RPSL and/or its partner Bank, including, without limitation, unavailability of any communication system, breach or virus in the processes or payment mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

    RPSL shall not be liable for any failure to perform any of its obligations under these terms or the specific terms and conditions if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.


           i.        RPSL may classify a Jio Money Account as dormant if neither financial or non-financial Consumer induced transactions have been carried out for a period of 6 (six) months in that account.

          ii.        The Consumer maybe charged maintenance charges upon expiry of 6 (six) months period unless Consumer- requests RPSL to reactivate the Jio Money Account. In the event that the Jio Money Account balance reaches such amount which is less than the applicable account closure charges, due to levy of such charges, the Jio Money Account shall be closed post intimation through SMS.

         iii.        RPSL may in its sole discretion issue a notice to the Customer about the status of the Jio Money Account and if within a month from the date of the notice, the Customer has failed to revive the account, may deny Services and / or Transaction in the Jio Money Account of a Consumer, which has been classified as dormant.

  • The Jio Money Wallet is valid for 12 months from the (i) date of issuance/activation or (ii) last financial or non-financial transaction conducted by you, whichever is later. Any unutilized balance remaining in the Jio Money Wallet after the date of expiry will stand forfeited, at the discretion of RPSL and after due communication through SMS or other channel in accordance with the RBI Guidelines. Further, subject to applicable laws and wherever applicable with prior approval of RBI, a Jio Money Wallet and/ or Jio Money Account or any part thereof may be assigned or transferred by RPSL to any person(s) including affiliates or group companies of RPSL, and the Consumer hereby irrevocably and expressly consents to the same.

    In case of death of the Customer, upon written request of the legal heir of the deceased Customer accompanied by the death certificate of the Customer, appropriate succession certificate identifying the legal heir as rightful owner of the assets and liabilities of the Customer and any other document that may be reasonably required by RPSL and details of the bank account in which the funds are to be transferred. Subject to applicable law, RPSL will close the account and after deducting applicable charges, transfer the balance amount in the bank account so provided by the legal heir of the Customer.

  • The Consumer hereby acknowledges that he/ she will not reproduce, sell, resell, duplicate, and copy any part of the service for any commercial purpose.

  • RPSL may provide links to other websites that are maintained by third parties. These links are provided for the convenience of the Consumer only and the provision of these links does not mean that RPSL endorses these websites or the products and services they provide. The Consumer acknowledges and agrees that RPSL is not responsible and/or liable for any information/ content or any products/ services available on these third party websites.

  • Non-performance of a service has limited liability on RPSL. RPSL is committed to investigate the cause of non-performance with all parties involved. However, no refunds will be made to your Jio Money Wallet balance unless it is clearly established that RPSL was responsible. Redressal mechanism for complaints along with the escalation matrix will be made available on request. In case of any grievances, you may contact the Nodal Officer at or call Jio Money on 1800-891-9999 or email Also RPSL shall not be made a party to any dispute between the Customer and merchant over any issue related to the transaction between the Customer and the Merchant Establishment.

  • In no event shall our total cumulative liability to the Consumer for any and all claims relating to or arising out of the Consumers use of the JioMoney Services, regardless of the form of action, exceed amount of disputed transaction. In no event shall RPSL be liable to the Consumer (or to any third party claiming under or through the Consumer) for any indirect, special, incidental, consequential or exemplary damages arising from the Consumers use of, or inability to use, the Website. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, any other commercial damages or losses, even if RPSL knew or should have known of the possibility of such damages.

  • 18.    DISCLAIMER
  • RPSL may suspend or cease the operation of the website and/or mobile app for any reason with or without giving any prior notice. RPSL reserves the right to change the content on the website and/or mobile app, and/or suspend or change the product or service offered by the website and/or mobile app. The Consumer agrees that in any mentioned case, he/she will use the website and/or mobile app at his/her own risk and RPSL is not responsible for any loss or damage.

  • All of the information that RPSL collects from the Consumer, such as registration details, beneficiary account details and debit/credit card information etc., is subject to its privacy policy. Please read its full Privacy policy available at

  • 20.    ASSIGNEMNT
  • RPSL shall have the right to assign/transfer these presents to any third party including its holding company, subsidiaries, affiliates, associates and group companies. Further, RPSL and the Consumer agree that this Agreement and terms and conditions herein can be novated viz-a-viz RPSL with any affiliate, holding company, subsidiaries, associates and/ or group companies of RPSL and the Consumer hereby irrevocably consents to the same.

  • This Agreement will be governed by and construed in accordance with the laws of the Republic of India without giving effect to any principles or conflicts of law. The courts in Mumbai shall have exclusive jurisdiction over any dispute arising from use of Jio Money. The Consumer agrees that: This agreement is effective until terminated by RPSL and RPSL reserves the right to terminate this agreement. RPSL may move, change, suspend or end any part of the services provided by RPSL. RPSL reserves the right to terminate Consumers membership and remove all the content in his/ her account for reasons, including, but not limited to: Violation of any governing policy or law.